Questions About Game Servers.

1 : How long will it take for my Game server/teampseak/website to be setup?
2 : Can you activate my server before I have paid? What if I sent the check/money order in the mail, or used a Paypal echeck?
3 : What happens if I am unable to pay on time?
4 : Can I have a demo/trial server?
5: Can I pay by Credit Card?
6: Can I setup auto payment (subscription)?
7 : Do you sponsor clans?
8: What if I have some questions about Game servers?

Questions about Store.

9: I did not receive my key instantly after purchase. What should i do?
10: My received key is not working. What should i do?
11: What if I have some questions about Store?

e-Phoenix : Our system is fully automated, which means your service will be setup within 15 minutes of payment being received,

e-Phoenix : We cannot activate servers until we actually receive the payment

e-Phoenix : You will be invoiced 5 days before payment is due, on your due date you will receive a reminder email, and 4 subsequent reminder emails informing of payment due, after 4 days of no payment being received your service will be automatically suspended, please contact e-Phoenix staff if you wish to pay late and we can give you some extra days leeway to pay.

e-Phoenix : Aside from the lists of demo servers provided on "Game Servers > Live Servers" page. We do offer a 3 day refund if you decide within 3 days of getting your server that you do not like it.

e-Phoenix: Yes, Paypal offers this facility to pay via all major Credit cards on their site, even if you don't have a paypal account When ordering select paypal as your payment option, then click the paypal button on the last page of ordering, or, when you receive your invoice via email, click the "pay now with paypal" image and follow the instructions on paypals website (select the option - dont have a paypal account, and you will be taken to a page to pay via credit card).

e-Phoenix : Yes, You can setup a paypal subscription when ordering a service, or you can setup a subscription anytime you receive and invoice via email, just click the paypal "subscription" image and follow the details on paypals website.

e-Phoenix : We do occasionally sponsor clans if you can show/explain how it will provide positive return on investment (ROI) -
Although we do have some requirements;
1. Clan website.
2. Participate in at least 1 gaming league, preferably 2.
3. Play 4 matches per week and record your matches on your website e.g. using a War system
If you would like to apply, please go to the contact us page and fill in the contact form.

e-Phoenix : No problem, we would be pleased to answer all questions here: info@e-Phoenixservers.com

e-Phoenix: First of all check your order status after purchase. If your order status is "processed" then the key was sent to your email in your profile and is also attached to your order details. You can view it at any time again in the future. If your order status is "Queued" then it means its waiting for Admin approval to get processed. Do not hesitate and send us email to sales@e-Phoenixservers.com to speed up admin verification.

e-Phoenix : No need to panic. Reasons why your key might not be working can be several. Read again the product description. Make sure you have activated the key as described. If its still not working then send email to support@e-Phoenixservers.com along with a screenshot of the error you are experiencing and with short description. Our support is available 24x7. You will get a quick response to your problem.

No problem, we would be pleased to answer all questions here: info@e-Phoenixservers.com

Icons legend:

	The CD Key / Serial is sent as a scan of the original retail box. This proves your 100% ownership of the product in any case. The scan is sent by email as well as kept in your orders archive so you can return to it anytime in the future.
	Digital Download: You register a unique account on the game producer´s website. The registered account along with the key provided by us enables you to download the game 100% legit from the producer´s servers. The download is not limited in anyway: You may re-download the game on any PC without any time or other restrictions unless described else in the game description.
	Play on Steam: : The key provided by e-Phoenix is an official Steam Key (www.steampowered.com). It is activated via Steam, enables you to play on official Steam servers and your game will be kept updated with the latest patches via the Steam platform. To activate our key via Steam simply download Steam, create a new account or login into your existing account, click Games and Activate game on Steam.
	Express Delivery:: Game with this symbol means that the game code is on stock and is delivered to you instantly after your payment (i.e. PayPal).
	Region free: There are no territory limitations on activating this key. You may activate this key from anywhere worldwide.
	Physical Media: This item will be delivered to you in its original retail box to your physical home address. The game package is new and you are the first owner.
	EA Download Manager: The key provided by e-Phoenix is an official EA Retail Key. It is activated throught the EA Download Manager (EADM), enables you to play on official EA servers and your game will be kept updated with the latest patches via the EA Download Manager platform. To activate our key via EA simply download for free the official EA Download Manager, create a new Electronic Arts account or login into your existing account, click Activation and enter your product key.
	Ncsoft Master Account: Log in into your existing Ncsoft Master Account or create a new one. Activateyour key and download the game!
	Nintendo Points: Use Nintendo Points to download exclusive software and content for the Wii console or Nintendo DSi system from the Wii Shop Channel and the Nintendo DSi Shop. oftware and content downloaded from the DSi Shop can only be used with the Nintendo DSi system. Redeemable only at the Wii Shop Channel and Nintendo DSi Shop.
	Xbox LIVE: The Ultimate Broadband Gaming Experience that lets you play multiplayer Xbox games live using broadband Internet access (cable or DSL). Xbox LIVE is not available in all countries. Check www.xbox.com/live/countries for details.
	30 DAYS FREE: 30 days of game in price.
	Back up CD Key: This product might show ideal for gamers with the original CD/DVD of the game but there CD-KEY was banned, stolen etc. Please note that the publisher of the game might not support direct digital download of the game from its website / servers. The CD-Key provided by e-Phoenix comes from original package of the game and you will be the firs owner of this CD-Key.
	No Steam: The key cannot be activated via Steam but only through the game integrated multiplayer.